Terms & Conditions

Legal Notice

In compliance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following details of the website owner are provided:

Owner: Nadine Canel Teichmann
Tax ID (NIF): Z3059226R
Registered address: Calle Granada 3, 29003 Málaga, Spain
Email: [email protected]
Website: https://www.canelsoul.com
Activity: coaching services, training, and the sale of digital products and workshops.

Terms of Use

Accessing and browsing this website implies acceptance of these terms. The user agrees to make appropriate use of the content and not to use it for unlawful purposes or purposes contrary to good faith.

Intellectual Property

Nadine Canel Teichmann owns all intellectual and industrial property rights in this website and its content (text, images, audio, video, design, logos and materials). Reproduction, distribution or public communication, in whole or in part, for commercial purposes is prohibited without express written permission.

Disclaimer of liability

Nadine Canel Teichmann does not guarantee the continuous availability of the website and is not liable for damage arising from technical failures, interruptions, viruses or third-party actions beyond its control.

Governing Law

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts of the owner's domicile, unless applicable law provides otherwise.

Privacy Policy

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), users are informed about how their personal data is processed.

Data Controller

Owner: Nadine Canel Teichmann — NIF Z3059226R
Address: Calle Granada 3, 29003 Málaga, Spain
Contact email: [email protected]

Data Processing & Purpose

What data we collect: Identifying data you provide voluntarily: name and email address when you subscribe or get in touch. For purchases requiring an invoice: full address, name and tax ID/DNI. For technical reasons, your IP address may also be stored automatically when you browse the site.

Purpose of processing: We process your data to: manage newsletter subscriptions and send content, updates and commercial communications; provide the coaching, training and workshop services you book; sell and give access to digital products and materials; respond to enquiries received through the contact form; and meet legal, tax and accounting obligations.

Legal basis: The legal bases are your consent (which you may withdraw at any time, without retroactive effect), performance of the service contract, and compliance with legal obligations.

Contact form: If you contact us through the online form, you provide your name, email address and message. This data is received directly by the owner solely to answer your query.

Newsletter consent, proof and unsubscribing: Emails about the business, services, products and events are sent only with your explicit consent. Before final registration, you receive a confirmation email asking you to confirm your intention to subscribe (double opt-in); unconfirmed subscriptions are voided. You can unsubscribe at any time, including via the link in every email. We record your registration, confirmation and IP address solely as proof that we comply with the legal requirements for sending consented communications.

Minors: This website is intended for people over 18. We do not knowingly collect data from minors.

Retention period: Data is kept for as long as the relationship continues or until you request its deletion, and thereafter for any legally required periods (for example, tax obligations).

Recipients and processors: Your data is never sold or shared with third parties, except where necessary for service delivery or where legally required. The following providers act as data processors, each under its own privacy policy: HeyClients (the all-in-one platform that provides our website hosting, email marketing and client/sales management); payment processing (Stripe and PayPal); and video conferencing for live sessions (Zoom). Where a provider transfers data outside the EU, it does so under the appropriate safeguards required by the GDPR (such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework).

Your rights: You may exercise, free of charge, your rights of access, rectification, erasure, restriction, objection and portability by emailing [email protected] with the subject "Data protection", proving your identity. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Security and changes: Appropriate technical and organizational measures are in place to protect your data. Nadine Canel Teichmann may update this policy to reflect legal changes, publishing any changes with reasonable notice.

Terms & Conditions of Sale

1. Owner details: In compliance with the LSSI-CE: owner Nadine Canel Teichmann, NIF Z3059226R, address Calle Granada 3, 29003 Málaga, Spain, email [email protected].

2. Purpose: These terms govern the purchase of the services and products offered through https://www.canelsoul.com. Buying any service or product requires prior acceptance of these terms. The owner may amend them; continued use of the site after changes implies acceptance.

3. The client: A Client is any individual over 18 who provides their data through the relevant forms and makes the corresponding payment.

4. Products and services: The website offers, among others: low-ticket digital products (ebooks, templates, courses or downloadable materials) accessible immediately after payment; one-to-one or group coaching and mentoring services, with the duration and number of sessions stated in each offer; and workshops and events, in person or online, with set dates and limited places. The price, payment method and description of each product or service are detailed on its own page. Prices include applicable taxes and may change without notice, without affecting purchases already made.

5. Ordering and payment: After selecting a product or service, the Client is directed to the payment gateway (Stripe, PayPal or related), provides their details and pays. Once confirmed, they receive an email with the invoice and, where applicable, access or credentials.

6. Right of withdrawal and refunds: If you are a consumer (an individual acting outside any business or professional activity), you have the right to withdraw from your purchase within 14 calendar days, in accordance with Articles 102 and following of the Spanish consumer protection law (TRLGDCU), except in the cases set out below.

Digital products: For digital products with immediate access, you expressly acknowledge and accept at the time of purchase that — under Article 103(m) TRLGDCU — once download or access begins, you lose your right of withdrawal. No refund applies once access has started.

Coaching services and workshops: If you expressly request that the service begin within the 14-day withdrawal period and the service is then fully performed, you lose your right of withdrawal under Article 103(a) TRLGDCU. If you withdraw before the service has been fully performed, you will pay an amount proportionate to the part already provided, and the remainder will be refunded.

How to withdraw: Email [email protected] within 14 days with the subject "Withdrawal", stating your name, contact email, product or service purchased and purchase date.

Business clients (B2B): The right of withdrawal does not apply to clients purchasing as a business or professional (empresarios o profesionales). For B2B purchases, all sales are final and no refunds are given.

7. Nature of the coaching services: The coaching, training and workshops offered are personal and professional development services. They do not constitute, and are not a substitute for, medical, psychological, therapeutic, financial or legal advice or treatment. The Client is responsible for their own decisions and results. No specific outcome is guaranteed, as results depend on each person's commitment and circumstances.

8. Intellectual property: All materials and content provided are the owner's property and are licensed for the Client's personal, non-transferable use. Reproducing, distributing, reselling, transferring them to third parties, or sharing access credentials is prohibited. Breach may result in immediate withdrawal of access and appropriate legal action.

9. Termination: The contract may be terminated by either party. The owner may suspend or cancel access to the services, without refund, in cases of false data, fraudulent use, breach of these terms, or infringement of intellectual property rights.

10. Governing law and jurisdiction: The relationship between the owner and the Client is governed by Spanish law. For any dispute, the parties submit to the Courts of the owner's domicile, unless consumer law grants the consumer another mandatory venue.

Last updated: 24 June 2026.

Coookie Policy

This website uses only technically necessary cookies required for it to function correctly. We do not use analytics, advertising or tracking cookies.

What are cookies? Cookies are small files stored on your device when you browse, which allow the site to work properly and remember basic settings. You can browse the site even if you disable cookies, though some features may not work.

Cookies we use: Only strictly necessary / functional cookies, set by our platform (HeyClients) to keep the website and its forms working. Because we do not use non-essential cookies, no cookie consent banner is required.

Managing cookies: You can manage or delete cookies at any time through your browser settings.